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2.0

8/30/2018 I ordered tires a set of Continental DWS-06 for a Lexus IS, the call was seamless price was right. I sat up an appointment for Saturday 9/1 @ 11am, arrived at the shop @ aprox 10:50.

After 2 hrs (note the appointment) and my car still hasnโ€™t moved and but my patience had left about an hour earlier. I requested my keys and ask for a manager the conversation with the manager who was very nice and also clueless as to how to manage, questionable as to whether he was actually a manager. I understand bad days, Iโ€™ve worked in the auto industry but this exceeds any โ€œbad dayโ€ and was at best ridiculous & came with no explanation.

Appointments are generally made to save both the shop and the customer time and hassle. 2 hours and I still have to take time another day to accomplish what should have taken on average 15-45 minutes.

Iโ€™ve contacted their cooperate customer service.

Location: 11094 Tara Blvd, Lovejoy, GA 30228, USA

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